From confusion to clarity. From frenetic to focused.
From the weight on your shoulders to surrendering, coming together, and opening to new possibilities.
By the end of this course, you can expect to understand your leadership gaps and opportunities and a whole toolkit to fill those gaps. As a result, you'll see:
- More engagement in your community programs
- Letting go of old programs that no longer serve your community, so you will have more time
- Freedom to identify community leaders and delegate to them, if your community structure allows it
- Growth in your community
What Other Students Are Saying
"This course has really taught me so much. As someone with not a whole lot of experience, I'm so lucky to learn from the absolute best. I really appreciate all of the templates and structures that you've provided us. I know they'll serve me well beyond this course."
- Course Alumnus, Spring 2020
Curriculum
- Reflection: Calming Down from the Go, Go, Go
- Week 1 Worksheets
- Defining Online Community Leadership (4:22)
- Four Theories of Leadership (5:25)
- Charismatic Leadership (+ Optional Podcast)
- Transformational Leadership (2:49)
- Social Identity Theory of Leadership (3:51)
- Adaptive Leadership: 4-Minute Intro
- Adaptive Leadership (2:33)
- Leadership in Uncertainty and Chaos (2:38)
- Module 3 - Introduction (1:17)
- Reflection: What are your most pressing communication issues?
- 7 Online Communication Theories & Techniques
- Social Exchange and Uses & Gratifications (4:13)
- Trust Building (5:43)
- Social Support (4:26)
- Self Disclosure (2:48)
- Social Processing (4:51)
- Conveying Warmth and Competence (2:18)
- Drawbacks of Online Communication (6:14)
- Transition to Governance & Making Peace with 80/20
- Introduction to Governance (3:04)
- Top Down Governance (5:38)
- Bottom Up Governance (4:17)
- How to Change Governance Structures (5:19)
- Week 3 Worksheets
- Module 4 - Introduction (2:14)
- Reflection Question: What do you want to let go?
- Activity 1: Program Inventory
- Activity 2: Adaptive Planning
- Activity 3: Past Programs (Let Go or Pause)
- Activity 4: Present Programs (Evolve)
- Activity 5: Future Programs (Emerging)
- Activity 6: Input Your Community Idea & Get Feedback
- (Optional) Activity 7: Quarterly Capacity Mapping
- Your Commitment
- Course Closure (1:54)
- Take the Course Feedback Survey
Meet Your Instructor, Carrie Melissa Jones
I have built and advised hundreds of online community efforts, from presidential campaigns to top consumer brands to tech startups. My past clients have included leaders from Patreon, Google, Nike, Ironclad, and Glossier.
As a researcher and graduate student at the University of Wisconsin-Milwaukee, I study online leadership communication and well-being. In this course, I am proud to bridge the research-backed theoretical world of academia with the practical world of business. ✨
